Lumina Consulting - Creating Trusted Advisors

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  We help executive teams affordably receive the kind of development necessary to take their organisations to the next level of growth and profitability...

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Lumina is an organisational development consultancy focussed on helping professionals become trusted advisors to their clients.

We partner with Charles Green, co-author of 'The Trusted Advisor' and founder of 'Trusted Advisor Associates' to deliver client relationship strengthening programs for your firm by building from two basic templates: Trust-Based Selling™, and Building Trusted Advisor Relationships.

An integral part of our programs--as well as a key standalone service --is the ability to make the learning continue post-session. The single most powerful tool for making learning stick is coaching. Read about our Coaching Services.

View a presentation by Charles Green

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Would you benefit from our programs?

Does your firm suffer from:

• professionals not spending enough face to face client time?
• clients who perceive your services as silos?
• selling by telling, rather than selling by doing and adding value?
• good but not great client relationships?
• client retention rates that you know could be improved?
• inadequate service line integration?
• chronic project scope creep?

Do your professionals feel:

• ill-at-ease with having to sell?
• that building trust is vaguely incompatible with being profitable?
• uncomfortable selling follow-on work?
• that most sales training feels manipulative?
• uncomfortable handling client conflict?
• that business development feels unprofessional?
• that models built on selling cars and computers don't quite work?
• far more comfortable with content than with client relationships?

These are some of the issues addressed by the Trust-Based Selling™ and Building Trusted Advisor Relationships programs.